Before returning or replacing an item, please read through our return and replacement related Frequently Asked Questions (FAQs) on this page, to make sure your purchased item is eligible for return.
What is the procedure to return a product?
You have 24 hours after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at 01795-221402 (Available from Saturday till Thursday; from 10am till 6pm. Except government holidays).
Simply follow the 6 steps stated below:
Step 1: Check if your product meets all the conditions for returning a product.
Step 2: Contact SUNMARK’s Customer Service to submit a complaint/request for return.
Step 3: Pack the product in a neat package with SUNMARK’s office address mentioned. SUNMARK will not bear the return charge.
Step 4: Your returned product will go through a quality check.
Step 5: If validated, you will get refund or product replacement. SUNMARK will hold the final decision in this matter.
SUNMARK has the easiest 7 days return policy. Change of mind not applicable.
How much time do you have to return a product?
Items sold on SUNMARK.com.bd can be returned within a period of 24 hours from the delivery date, provided they are eligible for return. For example: If you receive your product on the 5th of any month, you have time until the 6th of that month to contact SUNMARK’s Customer Service center. Customer Service agents are available from 10:00 am – 6:00 pm, 6 days a week (except on Friday and national holidays e.g. Eid).
NOTE:
★ You have 24 hours from the day you receive your purchased product, to call SUNMARK.com.bd to initiate your return. Unfortunately, we will not accept returns past 24 hours of your product delivery, or if you do not have the original copy of the Customer Copy Invoice. If the nature of your complaint refers to damages, we advise you to check if your product has a warranty. Visit our Warranty Policy page for more details.
How do I request for a return?
Option 1: Communicating with us by Facebook page or SUNMARK website.
Option 2: By calling SUNMARK’s Customer Service on +88 01795 221 402
Option 3: Directly drop off the product at the office premises or by post by Sundarban Courier Service. SUNMARK will not bear the return charge.
Return Conditions of SUNMARK.com.bd (Category wise):
Electronics Items: If product has been received and has been unsealed, the respective items warranty policy will be in effect. No refund will be issued. The product will be sent to the supplier via SUNMARK authority. The supplier’s decision will be deemed final.
Clothing and Leather Items: Customer should place order according to the size charts mentioned on the product page. In case of wrong size of In Stock products, the replacement will be done by SUNMARK free of charge. If the product shows Available, the customer needs to send the package to SUNMARK office address and SUNMARK will provide an appropriate solution to the customer.
Note: The products need to be in fresh and unused condition. Customer needs to send proper packaging and box that came with the product. If any kind of tags were used in the products, they need to be attached with the product.
Where to return the product?
Kindly have your returns shipped or dropped-off to our –
Returns Mailing Address:
19/25 Golden Super Market, Begum Bazar, Dhaka-1211, Bangladesh
Once your product is received by SUNMARK.com.bd, what are the checks being done?
Once your product is received, your product will be checked by our Quality Control team. We will test whether the products fail to perform as you have claimed in your return form. We will also make sure that your product meets all the requirements for a return as stated in our policy.
How to request a refund and what are the conditions?
Refunds are made only when the request is made within 24 Hours of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.
How long does the validation or invalidation of the refund take?
This quality evaluation process takes at least 7 business days depending on the refund method. Once completed, we will send you an e-mail or call you to give you the result of the quality evaluation.
How long SUNMARK will keep the Return/Servicing product?
SUNMARK will keep the product in their warehouse for at least 1 month. In between SUNMARK will attempt to deliver the product or customer can collect the product from SUNMARK office. If any customer failed to receive the product within one month, then SUNMARK will not be responsible for the product.
What are the Refund Modes?
If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.
Refund Method Processing Time (Business Days)
Voucher 2-3
Bank Transfer 3-9
Credit Card Reversal 7-12
Mobile Financing (Bkash/Nagad) 5-7
Can you request an exchange rather than a refund?
If you prefer to exchange your product, just let Customer Service know and we will call you as soon as your product has been received, and we have looked into the availability of the requested product. But the product must be totally sealed/intact for any exchange.
If you choose a refund voucher, you can also use it to buy any product on SUNMARK.com.bd within the voucher amount.
If your returned product is not validated for return, how are you informed?
If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.
